Timeline holds the whole shape of independent support work: the shift you’re on now, the invoice and BAS that follow, and the compliance records that have to be right when someone asks to see them.
Free under $500 a month.
Shifts & notes
Plan and roster your shifts, then start one when you arrive — Timeline checks your credentials are current before it lets you begin. Through the shift you log the moments as they happen: a medication, a meal, a change in mood, fluids. By the time you’ve said goodbye, the progress note has drafted itself — time-stamped and linked to their goals, ready for you to read over.
Even at a participant’s place with no signal, every moment is saved on your phone — and syncs the moment you’re back online.
Invoicing, BAS & tax
Your completed shifts turn into NDIS invoices with the item codes, price-guide caps, your ABN and NDIS number already in place. Track what’s owed, record payments as they come in, and send invoice PDFs to a plan manager or the NDIA bulk-payment CSV. Capture expenses with a photo of the receipt, and Timeline keeps a BAS-ready summary, your tax figures and your kilometres in order as you go.
Plan-managed, self-managed or a mix — each invoice carries the details that keep it from being sent back.
NDIS compliance
A shift won’t start on a lapsed credential, so you’re never working a day uncovered. NDIS incident reporting carries its own deadlines — a priority-one incident flagged within 24 hours, priority-two within five business days — so a reportable one isn’t lost to a busy week. Restrictive-practice records link to the behaviour support plan and roll up into the monthly Senior Practitioner summary. Service agreements are generated and signed with consent. Worker screening, WWCC, first aid and insurance are tracked with a gentle nudge well before they lapse — upload a document and the OCR reads the expiry for you. When someone asks, one tap gathers an evidence pack, and your records are held for the seven years NDIS retention asks for.
Built to the language of the NDIS Practice Standards — it’s the quiet diligence that lets you do right by your participants.
Invoicing
Your shifts roll into NDIS invoices with the item codes, price-guide rates and your ABN already in place. Select which finalised shifts to include, check the line items, and send straight to a plan manager or download the PDF. No chasing, no manual data entry.
Tax & super
Timeline tracks your invoiced income and work deductions as you go, and shows the tax to set aside each month — based on your actual ATO bracket, not a rough guess. The Super tab works out the contribution that reduces what you'll owe, and reminds you to lodge the s.290-180 notice before the window closes.
Expenses & KM
Log kilometres, receipts, phone bills and the Timeline fee against the right category as you go. At BAS time, the deduction total and export are ready — Xero or MYOB format, or a summary to hand your accountant. KM entries use the ATO cents-per-kilometre rate automatically.
Install Timeline, run your first shifts, and let it carry the notes, the invoicing and the records that have to be right.
Timeline